Building an AI-Powered Golf Concierge & Booking Platform
WhatsApp AI golf concierge with RAG policy retrieval, club-isolated rules across 56+ venues, and live staff escalation.
- Partner Venues
- 56+ Clubs & Courses
- Channel
- WhatsApp Cloud API
- Intelligence
- Semantic RAG & LLM
- Ops Desk
- React & Socket.io
Engineering & Architecture Overview
An AI-powered conversational platform enabling private club members to discover premier courses, understand club-specific access policies, check booking windows, and submit tee-time reservations through WhatsApp using natural language. The system pairs multi-turn LLM orchestration and semantic RAG retrieval with verified rule validation across 56+ partner clubs. Back-office concierge operators maintain real-time oversight of booking requests, live chat takeovers, and club policy management via a dedicated operations desk.
Core Technology Stack
Inside the Build & Concierge Architecture
- Conversational WhatsApp concierge supporting natural text inquiries with contextual entity extraction
- Tenant-isolated RAG retrieval ensuring inquiries resolve exclusively against the selected club's authoritative rules and notes
- Rules engine enforcing advance booking windows, seasonal dates, day/time cutoffs, and 1–4 player constraints
- Dual-state conversation manager (BOT_ACTIVE vs. HUMAN_ACTIVE) preventing bot/staff collision with 24-hour auto-revert
- Automated multi-category keyword escalation routing billing, complaints, refunds, and emergency keywords to concierge operators
- Real-time React operations desk with Socket.io streaming, full chat transcript auditing, and manual booking overrides
Interface & Mobile Workflows
Visual interface walkthrough and production views engineered for Building an AI-Powered Golf Concierge & Booking Platform.
Staff Operations Desk & Access Control
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