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Deep-dives from the teams building production platforms - architecture, AI adoption, cloud economics and the decisions behind them.

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How AI Agents Transform Customer Support

Autonomous AI agents are moving customer support from scripted deflection to genuine resolution. Here is the architecture, the guardrails, and the operating model that make it work in the enterprise.

Portrait of Heli Datta
Heli Datta
9 min read
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Latest articles

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Cutting Cloud Costs Without Slowing Teams Down

FinOps is not about saying no to engineers. It is about making the cost of every architectural choice visible so teams can make good trade-offs on their own.

Portrait of Tejas Kadiya
Tejas Kadiya
7 min read
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