Our refund policy has been made to define the circumstances under which we will give a refund, the process for claiming a refund and our responsibility of situations resulting in such a claim.
Post the approval of a new app and its features like design, development and optimization, candidacy ensues the date the application fee was processed. The client then possesses designing feature list and time quote from that date.
We aid even small and mid size set ups to establish a web presence. We begin development process only post advance/initial payment.
Overseas payment guidelines
- We accept only US dollars
- Payments are accepted using Bank Transfer, Westorn Union, MoneyGram, Paypal, payable to Software.
- Certifications & payment gateways are acceptable too
- Credit card payments are accepted using Visa, MasterCard, and American Express.
- Program fee is not refundable.
- All fees are subject to change.
Out T & C are applicable to use when you associate with us. The latest version of this document can be accessed by contacting us. All clients have to maintain an updated email address for the delivery of invoices and other notices.
This policy has been created to describe the circumstances when a refund will be issued by us, the process for claiming a refund against an order and our liabilities related to a transaction ending in a refund claim. By registering for any of our services, you have read and accepted all of the terms and conditions outlined in this refund policy.
The information collected by us is used to better the content of our web site, notify consumers about updates or problems with their request.
If you do not want to receive e-mail from us in the future, please let us know by an e-mail or by writing to us.
Coverage and scope
This refund policy does not apply to the practices of companies that we do not own or control, or of persons that we do not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites.
Filing a complaint
It is our belief that every project is begun by keeping the end result in mind. Hence, any dissatisfaction should be resolved by a well thought out plan of action. Refund is the last when things completely fail.
Before asking for a refund, do write to us once so that an attempt can be made to reach a mutual understanding
Eligibility for a refund
If the client is dissatisfied with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy.
- Delivery time
- If the project has not been taken up yet, a full refund is given
- In case of our failure to adhere to our delivery policy after the initial design style has been approved, we issue a partial refund in an amount corresponding to the work completed.
- After the project has been uploaded on the server, refund policy is null and void.
- Logo/ Brochure design
- Same as delivery time conditions
- Web programming
- Full refund if the project has not been taken up yet
- Partial refund will be issued as per the discretion of the service provider if the project has not been completed in tune with the delivery policy and contract. It will be in proportion to the work completed.
- Dedicated hiring
- Full refund if the project has not been taken up.
- Proportionate amount to the work that has been completed by the time the client cancels the order.
- Once the work has been started, the client is not liable for a refund for the days the resource has worked. The client is required to notify the Project Manager if he/she is not satisfied. Such a request at a later date shall not be entertained.
- Applicability of the Delivery Policy
- Timely payments: Any project shall not be considered void if the listed payments are not cleared
- Timely communication from the client: We are not bound by the refund policy, if the necessary information for successful completion of the project is not communicated to us in a timely manner.
- Completeness of information provided by the client: If proper and complete information is not furnished, we are not bound by our refund commitments or maintain the delivery.
- We will not make any compensation for the delay of delivery under any circumstances, unless explicitly a penalty clause is added.
- Limitation of liability
- Our liability is limited to the value of the portion of the project (which stands incomplete at any given point of time. We shall not be responsible for any losses arising out of delay in delivery. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to us in writing.
- Processing of refunds
- Refund will be processed in 5 business days. They will be done by the same method of payment as original.
- The policy can be changed at any time without notification to you. You are requested to keep viewing this policy from time to time. Once you view the website post the change in policy, it is seen as your acceptance of the same.